FAQ's

We understand that you may have questions about Fleur Jewelry Studio and our offerings. Below, we've compiled a list of Frequently Asked Questions (FAQs) to provide you with quick and comprehensive answers. If your question is not addressed here, feel free to reach out to us at info@fleurjewelrystudio.com for further assistance.

Q1: What do you use in your jewelry?

All of our jewelry is made with 925 Sterling Silver and plated with either yellow gold, rose gold or rhodium.
Each piece is nickel and lead free meaning no allergic reactions when you wear them.
In addition, all of our jewelry is tarnish-resistant thanks to an extra coating that protects the jewerly from oxidation.

Q2: What is 'Rhodium plating', 'Gold plating' and 'Rose gold plating'?

This plating is also known as 'gold filled' - this is when a layer of gold or rose gold that is bonded to the silver, this creates the look of gold / rose gold.
Rhodium plating is used when coating white gold - we use it here to coat our 925 silver, so you get a more vibrant and longer lasting silver finish.

Q3: How can I place an order?

Simply browse our collections, and add your desired items in the cart. Follow the checkout process to complete your order.

Q4: What payment methods do you accept?

We accept various payment methods, including major credit cards and secure online payment gateways. Your payment information is processed securely, and we do not store any of your payment details.

Q5: How can I track my order?

Once your order is dispatched, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.

Q6: What is your return policy?

Please refer to our detailed Return & Exchange Policy page.

Q7: Do you ship internationally?

Yes, we do! Currenrtly we ship to: Hong Kong, Macau, Taiwan, Japan, Korea, Malaysia and Singapore.
Please refer to our Shipping Policy for information on taxes, duties and levies.

Q8: How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team at email info@fleurjewelrystudio.com

Q9: Are your products ethically sourced?

Yes, we are committed to ethical sourcing and responsible practices. Our materials are chosen with care to ensure both quality and ethical standards.

Q10: How will you package my order?

Alongside our dedication to accessibility and affordability, we are deeply committed to reducing our environmental impact. We believe in practicing sustainable methods of production and sourcing materials responsibly. We are actively working to minimize packaging waste by utilizing eco-friendly materials and reducing unnecessary packaging.

Q11: How do I stay updated on promotions and new releases?

We hope these FAQs provide helpful information. If you have any further questions or need assistance, please don't hesitate to contact us at email info@fleurjewelrystudio.com.

Thank you for choosing Fleur Jewelry Studio.

Sincerely,

Fleur Jewelry Studio